Refunds & Replacements
Everything you need to know about replacements and our return policy.
Last updated: August 31, 2026
Please Note
WYSE currently does not offer returns or refunds. However, we do offer replacements for eligible products in case of fitting issues or if you're not satisfied with the design.
Returns & Refunds
At WYSE, we currently do not offer returns or refunds once an order has been delivered. We encourage customers to carefully review product details and size information before placing an order.
Replacement Policy
WYSE offers replacements for eligible orders. If you're facing a fitting issue or are not satisfied with the design, you may request a replacement. Replacement requests are subject to product availability and policy conditions.
When Can I Request a Replacement?
You may request a replacement for the following reasons:
Fitting or Size Issues
The product doesn't fit as expected or there are sizing concerns.
Design Not Satisfactory
The design does not meet your expectations.
Wrong Product Received
You received a different product than what you ordered.
Damaged or Defective
The product was received in damaged or defective condition.
Other Eligible Issues
Other issues approved by the WYSE support team on a case-by-case basis.
Replacement Eligibility
To be eligible for a replacement, the following conditions must be met:
- The product should be unused and unwashed.
- Original tags and packaging should be retained.
- The product must be in its original condition.
- Proof of purchase or order details may be required.
- Replacement is subject to product availability.
Important: The replacement request period is 7 days from delivery.
How to Request a Replacement
Follow these simple steps to request a replacement:
Replacement for Design or Fitting Issues
If you don't like the design or face a fitting issue, you may request a replacement for another eligible product, subject to the applicable terms and product availability.
💡 Tip: Always check our size chart carefully before placing your order to ensure the best fit.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery. Our support team will review the issue and assist you with an appropriate replacement.
Non-Eligible Products
Products may not be eligible for replacement if:
- The product has been used or worn.
- The product has been washed.
- Original tags have been removed.
- The replacement request is made after the eligible replacement period.
- The product has been damaged after delivery due to misuse or improper handling.
Refund Policy
WYSE currently does not provide refunds for delivered products. Replacement options may be available according to our Replacement Policy as outlined on this page.
We're Here to Help
If you have questions regarding your order, fitting, design, or replacement eligibility, our support team is here to assist you.